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Spa Policy

Residential Guests
Residential guests and Club members have full use of the Spa's indoor swimming pool, whirlpool spa bath, steam room, saunas, gymnasium, tennis courts, and the Spa Café and Bar.

Children of residents, between the ages of 6 and 16, may use Hartwell Spa between the hours of 9am-10am and 4pm-5pm, when accompanied by an adult.

Special Health Considerations
The range of treatments available in the Spa is varied, and not all may be suitable for every individual. If you are taking medication, have recently had an operation or illness, or have a medical condition, including cancer, it is advisable to consult your doctor before booking treatments. If in doubt, please ask our therapist who has been trained to know under what circumstances a treatment should not proceed, when to refer a client to a doctor and can recommend alternative treatments.  We do not wish to disappoint; however your Health and Well-Being are always our priority.

While there are a few treatments that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. If you have any concerns at all, please let us know. If at any time during your treatment you experience discomfort, please alert your therapist immediately.

Booking Conditions
We respectfully remind guests that a reservation constitutes a contract between themselves and Hartwell House and a charge will be incurred for any treatment cancelled less than 24 hours prior to appointment (7 days for Half Day, Full Day and Lifestyle Day bookings).  So that our clients are not inconvenienced, clients are requested to attend punctually for treatment.  Those arriving late (who will still be charged at the tariff price) may receive shorter treatments and, in the event of more than 30 minutes late will probably not be able to receive the treatment booked.

The Spa